Refund Policy
For Medicube customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to medicubed.shop.
Medicube: starting a request
Customers using medicubed.shop can rely on the following Medicube guidance about starting a request. To start a return or exchange, contact us at Support@Medicubed.shop before sending the item. Once the request is approved, Medicube will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
What Medicube customers should know about order problems
Medicube publishes this order problems guidance for customers using medicubed.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Medicube: eligibility
For Medicube customers at medicubed.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at Medicube to condition of returns
This condition of returns section covers orders and visits through medicubed.shop for Medicube. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
What Medicube customers should know about exceptions
Medicube publishes this exceptions guidance for customers using medicubed.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Our approach at Medicube to refund timing
Medicube publishes this refund timing guidance for customers using medicubed.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
support at Medicube
For Medicube customers at medicubed.shop, this section explains support. For return or exchange assistance, contact Support@Medicubed.shop or 9549077474.
Merchant Information
Business name: Medicube
Brand name: Medicube
Email: Support@Medicubed.shop
Phone: 9549077474
Physical address: 2974 N 13th St, Kansas City, Kansas, 66104, United States